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How can I cancel or change my order?

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We do our best to make changes to orders to meet our customers’ demands. However, you can only cancel or change your order if it has not yet left the building. If you would like to cancel or make changes to your order please submit a ticket and we will be happy to review.

Please include your complete name, mailing address, phone number, and order number.

Please note: credits and refunds can take 5-7 business days for your bank to post to your account.

If the order has already left the building, we would need to receive the products you wish to return back in order to process a refund. The shipping cost is not covered by Pro-Line for items that are returned for refund or exchange.

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